Privacy Policy

Your Privacy Matters to Us

At Ecruising Travel, we respect and protect your privacy. Any personal information you provide will be handled with the utmost care and will only be used in ways to which you have consented. We will never share your personal details unless it is necessary to fulfil your travel arrangements, and then only with trusted travel suppliers.

How We Handle Your Personal Information

Sharing of Information

We do not sell, rent, trade, or lease any personal information collected via our website, including contact forms, download requests, or email lists. Your personal details are only shared with relevant travel suppliers when required to process your booking.

Website Browsing Information

To improve your experience, we analyse website traffic data, but this information is not personally identifiable and cannot be linked to individual users.

Strict No-Disclosure Policy

We will never sell, lease, or otherwise disclose your personal information beyond what is necessary to provide our services. If you have any questions regarding our privacy practices, please contact us.

Compliance with Privacy Laws

For the purposes of this policy, Ecruising Travel refers to Ecruising Pty Ltd (ABN - 270 9118 0782) and its associated entities.We adhere to the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), which outline our responsibilities for collecting, managing, and safeguarding your personal information. This policy explains how we collect, secure, use, disclose, and correct personal information in accordance with these regulations.

How We Collect and Use Your Personal Information

We collect personal information through:

• Website interactions, including booking forms
• Emails, SMS, or telephone communications
• Trusted third parties such as hotels, airlines, transport providers, cruise lines, and insurers
• Social login authentication via Google and Facebook

Third Parties We Work With

Your personal information may be shared with:

• Cruise lines
• Hotels
• Airlines
• Transport providers
• Google & Facebook (for authentication)

Additionally, we may disclose information if required by law, such as through court or tribunal directives.

How We Use Your Information

We use your personal details to:

• Arrange and manage your travel bookings
• Enhance your experience on our website and services
• Improve our customer service and offerings
• Provide marketing communications (only with your consent)
• Process claims, insurance, or legal matters

Note: We do not share text messaging opt-in data with any third parties.

Payment Security & Credit Card Transactions

To ensure your transactions are secure, we use a PCI-DSS compliant online payment system. Your credit card details are used only for processing your transaction and are not stored beyond what is required for business or legal purposes. Once your transaction is complete, any unnecessary payment data is securely deleted.

Handling of Sensitive & Unsolicited Information

We may collect sensitive information if it is necessary for our services. However, any unsolicited sensitive information will be securely destroyed unless required for legitimate business purposes. Where possible, we also provide options for anonymity or pseudonymity, in accordance with legal and practical considerations.

Keeping Your Information Accurate & Up to Date

We take all reasonable steps to ensure your personal information is accurate and complete. You have the right to access and update your details at any time by contacting us.

Marketing Preferences

By providing your contact details, you consent to receive updates via:

• Email
• Social media
• SMS & MMS
• Phone calls

If you wish to opt out, you can:

• Click the unsubscribe link in our emails
• Contact us via email or post (details below)

Security & Protection of Personal Information

We implement strict security measures to protect your personal information, including:

• Restricted access – Only authorised team members can access personal data.
• Secure systems – Our website, databases, and office networks use firewalls and encryption for protection.
• Confidentiality agreements – Any third-party service providers (such as legal and accounting professionals) must adhere to strict confidentiality agreements.

Website Data Collection

We use third-party analytics tools such as:

• Google Analytics, Google Tag Manager, and Google Search Console (to track website performance)
• Log files & cookies (to improve user experience)
• Clear GIFs (Web Beacons) (to understand online behaviour)

Cookies help us understand your preferences and enhance your experience. You can modify your browser settings to disable cookies, but this may affect website functionality.

Government Identifiers

We do not collect or disclose government-related identifiers, except for passport and driver’s licence details when required for travel identification.

International Data Transfers

We may transfer your personal data overseas only for business processing and administrative purposes. Any such transfers will comply with Australian privacy laws to ensure your data remains protected.

Accessing, Correcting, or Deleting Your Information

You can request to access, update, or delete your personal information by contacting us at: 📧 Email: support@ecruising.travel If your request incurs a fee or if we are unable to comply (e.g., due to legal obligations), we will inform you promptly.

Data Retention & Destruction

We securely destroy personal information upon request, unless it is required for legal or business purposes.

Changes to This Privacy Policy

Our privacy policy may be updated from time to time. The latest version will always be available at: 🔗 https://www.ecruising.travel/privacy-policy For a printed copy, contact us at the email provided above.

How to Make a Complaint

If you have concerns about how we handle your personal information, you can contact us at: 

Email: support@ecruising.travel 

We will acknowledge your complaint and aim to resolve it within 45 days. If you are not satisfied with our response, you can escalate your complaint to:

Office of the Australian Information Commissioner (OAIC): 1300 363 992 
Fax: (02) 9284 9666
Email: enquiries@oaic.gov.au 
Mail: GPO Box 5218, Sydney, NSW 2001 

For more details on privacy rights, visit www.oaic.gov.au.
 

Final Note

We are committed to protecting your privacy and ensuring a secure, seamless experience when booking with us. If you have any questions, please feel free to reach out!